Trust & Safety
Your security is our top priority. Learn how we create a safe environment for skill exchanges.
Our Commitment to Safety
At SkillSwap, we're committed to creating a platform where users can safely exchange skills and knowledge. We've implemented various measures to protect our community, maintain trust, and ensure positive experiences for everyone involved.
User Verification
We verify user identities through email confirmation and encourage users to complete their profiles with accurate information. Pro users receive a verification badge showing they've completed additional verification steps.
Review System
Our comprehensive review system allows users to provide feedback after skill exchanges. This transparency helps community members make informed decisions about who to work with.
Secure Messaging
Our in-platform messaging system allows you to communicate without sharing personal contact information until you're comfortable doing so. All messages are logged for safety purposes.
Reporting System
If you encounter inappropriate behavior, content, or any concerns, our robust reporting system allows you to alert our Trust & Safety team, who will investigate and take appropriate action.
Community Guidelines
We maintain clear community guidelines that all users must follow. These guidelines promote respect, safety, and positive interactions within our community.
Data Protection
We employ industry-standard security measures to protect your personal information and ensure secure transactions on our platform.
Community Guidelines
All members of the SkillSwap community are expected to adhere to the following guidelines:
Treat all members with respect, regardless of their background, identity, or skill level. Discrimination, harassment, hate speech, or bullying will not be tolerated.
- Use appropriate, professional language in all communications
- Respect diverse perspectives and experiences
- Be patient with users who are learning new skills
- Provide constructive feedback rather than criticism
Honesty builds trust within our community. Be truthful about your skills, experience, and availability.
- Only offer skills you're genuinely qualified to provide
- Use accurate descriptions for your services
- Be realistic about your availability and commitments
- Provide honest feedback in reviews
Reliability is essential for successful skill exchanges. Follow through on your agreements and communicate proactively if circumstances change.
- Respond to messages and requests in a timely manner
- Show up for scheduled skill exchanges on time
- Complete the services you've agreed to provide
- Notify others as soon as possible if you need to reschedule
Be mindful of your privacy and the privacy of others.
- Don't share personal contact information publicly
- Use our messaging system for initial communications
- Never share another user's private information without permission
- Be cautious about sharing personal details until you've established trust
Help us maintain a safe community by reporting issues or concerns.
- Report suspicious or inappropriate behavior
- Alert us to potentially harmful content
- Let us know if someone pressures you to move communications off-platform
- Report any safety concerns immediately
Safety Tips for Skill Exchanges
-
1
Research before connecting
Check profiles, reviews, and ratings before agreeing to a skill exchange.
-
2
Start with online exchanges
When possible, begin with virtual skill exchanges before meeting in person.
-
3
Meet in public places
For in-person skill exchanges, meet in public, well-lit locations such as cafes or libraries.
-
4
Trust your instincts
If something feels wrong or uncomfortable, it's okay to decline or end an exchange.
-
5
Keep communications on-platform
Use our messaging system until you're comfortable moving to another method.
Reporting an Issue
If you encounter a problem, please report it immediately:
- Navigate to the user's profile or the specific content
- Click the "Report" button or flag icon
- Select the reason for your report
- Provide details about the issue
- Submit your report
Our Trust & Safety team reviews all reports and takes appropriate action, which may include:
- Warning users about policy violations
- Removing inappropriate content
- Suspending or banning accounts for serious violations
- Assisting users who have experienced harassment or other issues
Need immediate assistance?
For urgent safety concerns, please email safety@skillswap.com with "URGENT" in the subject line or contact local emergency services if you're in immediate danger.